It's enough already. How much more can we expect employees to take. They've been restructured, reorganized and reengineered. They've been downsized, delayered, and diversified. They have been asked to do more with less. Then, they are told they have to put on a happy face for customers, vendors and partners.

Netcall's flagship product QueueBuster is the only solution that gives customers an alternative to queuing by allowing them to simply leave their details, maintain their place in the queue and receive a call back when an agent is available. The new upgrade allows contact centre managers to tailor the product to fit the needs of their environment.

QueueBuster Version 3 is the only call back solution on the market to be available either as a hosted service or installed "in house" at a customer's premises via Netcall's Intelligent Communications PlatformTM (ICP), giving contact centre managers the ability to choose a solution which best matches their needs and IT and telephony infrastructure. As a hosted service, QueueBuster Version 3 offers a fully managed system, creating a low-cost, low-risk start-up package for businesses.

QueueBuster Version 3 also boasts a new graphical user interface, which makes it easy to manage and navigate for agents and contact centre managers.

"We have developed QueueBuster Version 3 in response to feedback from our customers who want a flexible solution that can be easily adapted to their ever changing needs," explained Henrik Bang, CEO, Netcall. "By providing contact centre managers with a range of modular applications to choose from, it allows them to select only those features that will help them to improve agent productivity and customer satisfaction."

Netcall's customers include blue chip companies such as: Bournemouth and West Hampshire Water, Belkin Components, BT, BSM, BUPA International, Carphone Warehouse, Centrica One.Tel, The Co-operative Bank, Egg, Lloyds TSB Insurance, First Direct, Halifax, Holiday Inn, Kwik-Fit Financial Services, Norwich Union, NTL, Oracle, Prudential, Thames Water, Royal and Sun Alliance Insurance, Sage, Skipton Building Society, Toyota, United Utilities and Vertex Customer Management.

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